With confirmation and online payment you'll receive an e-mail with contact details of Francesca and, if you booked on site, the location address where to go. With the booking request you'll receive an e-mail with booking confirmation from Francesca. If you do not receive the booking confirmation within 48 hours from the order date, the booking will be automatically canceled. We remind you that the booking can also be canceled from the My Purchases page and, if you pay online, the full amount refunded, up to a maximum of 24 hours before the booking date. If you cancel within the last 24 hours, and you paid online, we will apply a penalty of 50% on the amount paid.